Wheelchair Accessible Taxi at CDG Airport — Reduced Mobility Transfer

Paris Aéroport offers a free assistance service for disabled passengers and passengers with reduced mobility (the PRM service). You book it through your airline, usually at least 48 hours before the flight; it covers the journey from the aircraft to the arrivals hall (and the reverse on departure).

Our driver takes over at the exit: you agree on an accessible meeting point, generally at the arrivals exit of your terminal. The driver waits with a name board, helps collect the luggage and settles the wheelchair.

On departure, allow the check-in margin your airline recommends for PRM passengers — we set the pickup time accordingly.

CDG has three terminals: Terminal 1, Terminal 2 with halls 2A to 2F (Air France, SkyTeam and several European carriers) and Terminal 3 (charter and low-cost flights).

On arrival the driver waits at the accessible point closest to your baggage hall exit. On departure, drop-off is at the entrance nearest the check-in desks and PRM access.

We track your flight by its number. If it is delayed, early or diverted, the driver adjusts the pickup automatically at no extra cost.

A reasonable wait is included after landing so you have time to collect baggage and exit with assistance. The 7-seat van has a large boot for bulky luggage and equipment.

Book the two services separately and give each one the other's details. First, request the airport's free assistance for passengers with reduced mobility through your airline, usually at least 48 hours before the flight. Then book the transfer with us and tell us that airport assistance is booked.

On arrival, the airport assistance staff take you from the aircraft through the formalities and baggage reclaim to the arrivals area; our driver takes over there, at the agreed accessible meeting point. We do not have a partnership with the airport: we simply coordinate the handover with you, the timing and the meeting point.

Keep the driver's phone number handy and send a message when the assistance staff are bringing you out, so the driver is ready at the door.

Plan for more time than a standard arrival: passengers using airport assistance are often among the last to leave the aircraft, and baggage reclaim, plus collecting a wheelchair checked in the hold, adds time. The driver's pickup follows your real landing time thanks to flight tracking.

On arrival, 15 minutes of waiting are included and longer waiting is charged. If you expect a long exit, for example after an international flight with passport control, tell us when booking so the timing and the price take it into account.

If your own wheelchair travels in the hold, check with your airline that it will be returned to you at the aircraft door or at baggage reclaim, and note its weight and dimensions. Give the same details to us so we send the ramp-equipped vehicle if it is electric or non-folding.

Batteries and fragile parts of electric wheelchairs sometimes need special handling by the airline; settle this with them before the flight. Once you are with our driver, the wheelchair is loaded by the ramp and tied down for the ride.

For a departure, we set the pickup time from your airline's recommended check-in time for passengers with assistance, plus the driving time from your address. Airport assistance on departure starts at the terminal entrance or the dedicated call point.

The driver drops you as close as possible to the entrance and the assistance point of your terminal, unloads the luggage and stays with you until you are in contact with the assistance staff if needed. The price is given on quote before you book.

Yes, to any address in Île-de-France: a family home in the suburbs, a hotel near the airport, a rehabilitation facility or a care home. Give the full destination address when booking so the quote reflects the real distance.

For a long arrival day, you can also ask for a short stop on the way, for example at a pharmacy. Mention it when booking so it is included in the price confirmed before the ride.