Wheelchair Accessible Taxi at Orly Airport — Reduced Mobility Transfer

Paris Aéroport offers a free assistance service for disabled passengers and passengers with reduced mobility (the PRM service). You book it through your airline, usually at least 48 hours before the flight; it covers the journey from the aircraft to the arrivals hall (and the reverse on departure).

Our driver takes over at the exit: you agree on an accessible meeting point, generally at the arrivals exit of your terminal. The driver waits with a name board, helps collect the luggage and settles the wheelchair.

Reaching Orly without a private vehicle usually means combining an automated shuttle with a train connection, or a tramway with a change. Each connection means handling the wheelchair and luggage alone at every step.

With a private transfer, the journey is door-to-door with a single boarding — no changes, no transfers.

Orly is organised into four terminals numbered west to east: Orly 1 and 2 (formerly Orly Ouest), Orly 3 (central link, shops) and Orly 4 (formerly Orly Sud). On arrival the driver waits at the accessible point closest to your baggage hall exit.

Request the airport's free assistance through your airline at least 48 hours before your flight, then book the transfer with us and mention that assistance is booked. On arrival, the assistance staff bring you to the arrivals area of your Orly terminal, where our driver waits at the agreed accessible meeting point.

Give us your flight number, the type of mobility aid and, for an electric or non-folding wheelchair, its weight and dimensions. We then decide between a van with driver assistance and the ramp-equipped vehicle.

We are not a partner of the airport: the airport assistance and our transfer are two separate services that we help you connect at the right place and time.

Orly is the closest of the main Paris airports to the city, so the time spent in the vehicle is usually short. For a passenger who tires quickly or finds long rides uncomfortable, that is a real advantage over a longer transfer.

Its four terminals are connected, and many European and domestic flights land there. For travellers from the south of Île-de-France — Val-de-Marne, Essonne — Orly is often also the simplest airport to reach by road.

On arrival, the pickup follows your real landing time; 15 minutes of waiting are included and longer waiting is charged. Passengers with assistance often leave the aircraft last, so let us know if you expect a long exit and we will take it into account in the timing and the quote.

For a departure, we set the pickup from your airline's recommended check-in time for assisted passengers. The driver drops you at the entrance closest to your check-in area and helps with the luggage until you are with the assistance staff if needed.

Light equipment such as a walker, crutches or a portable oxygen concentrator can travel with you if you mention it when booking. We are not a medical transport: there is no medical staff on board and no lying-down transport.

A companion can travel with you; give their presence when booking so the vehicle has the right number of seats once the wheelchair is tied down.

Tell us as soon as you know. For a delay, flight tracking moves the pickup to the real landing time. For a cancellation or a new flight on another day, we move the booking; cancellation is free up to 24 hours before pickup.

If the ramp-equipped vehicle is needed for the new time, we check its availability straight away and confirm, because there are few of them. Calling is the fastest way to rearrange a reduced-mobility transfer.